P R I V A C Y P O L I C Y
We are committed to protecting your privacy.
We will not share, disseminate, disclose, trade, share or transfer your identifiable information to any third party.
When you contacted us via our contact form, we require you to give us your name and email address, this information given to us will only be or can be used within GPRS Global Pinoy Remittance Service Incorporated employees and members for gprs business transactions or inquiry related matters.
We will not share, disseminate, disclose, trade, share or transfer your identifiable information to any third party.
When you contacted us via our contact form, we require you to give us your name and email address, this information given to us will only be or can be used within GPRS Global Pinoy Remittance Service Incorporated employees and members for gprs business transactions or inquiry related matters.
AIR TRAVEL AND BOOKING REGULATIONS
- GPRS booking facility is open for clients 4hours ahead of the scheduled flight. For all users, Booking is not advisable beyond 4 hours of flight.
- NO REFUNDS OR RETURN OR EXCHANGES. The merchant does not accept returned merchandise, payments via online services, and does not issue refunds or merchandise exchanges.
- EXCHANGE ONLY. The merchant agrees to exchange returned merchandise for similar merchandise that is equal in price to the original item.
- IN-STORE CREDIT ONLY. The merchant accepts returned merchandise and provides the customer with an in-store credit for the value of the returned item.
- FOR INTERNATIONAL FLIGHTS: Please be advised that you must select round trip flights and email the passport to [email protected]/[email protected].
- CANCELLATION POLICY. Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. You may use any of following methods to deliver a written notice of cancellation. Online: Please email [email protected]. We will direct you to a form you can use to cancel your transaction. Fax: Fax your request to (632) 961-8009; please include your name, password and your reason for cancelling on your cover letter for fastest processing of your request. Please include your contact information in case we need to get in touch with you.
What is CashPay?
CashPay is a cash payment option for SEAIR and Tiger Airways customers living in the Philippines and who book flights that originate from the Philippines on www.tigerairways.com. By selecting this option when booking a flight online, you are given 24* hours to make a cash payment for your reservation at one of eight TripleStar locations throughout the Philippines.
*You have 18 hours to complete payment if you decide to pay at any GPRS location.
Are there any additional fees when paying via CashPay?
There will be an additional PHP100 transaction fee applied to your entire booking and charged to you at the time of payment at the TripleStar or GPRS location. This is in addition to the Booking fee that Tiger Airways charges for CashPay. International booking fee is PHP250 per passenger per sector. Domestic booking fee is PHP60 per passenger per sector.
How long do I have to make my payment after making my CashPay booking online?
You have 24 hours from making your booking on www.tigerairways.com to completing your payment at a TripleStar location; alternatively if you decide to pay at a GPRS branch, you will have 18 hours. Bookings will not be held longer than 24 hours for triple-star payment or 18 hours for GPRS payment, so you must account for your travel time to the nearest payment location.
Will I still get a copy of the itinerary sent to me if I choose to pay by CashPay?
Yes, once your payment has been made and confirmed, a copy of the itinerary will be sent to the email address you provided during booking.
What currency will I be paying for my booking in?
Cash payments are accepted in Philippines Peso (PHP) or US Dollars (USD). If your booking was made in another currency, it will be converted to PHP or USD at prevailing exchange rates.
Why can't I pre-select my seats and pay via CashPay?
Seats selected online must be paid for at the time of booking. As CashPay bookings are held for up to 24 hours, seats cannot be pre-selected online. Should you still wish to select your seat prior to your flight, you may do so when making your cash payment only at the TripleStar location at an additional charge.
Why can't I add insurance to my booking if I am paying via CashPay?
Insurance selected online must be paid for at the time of booking. As CashPay bookings are held for up to 24 hours, insurance cannot be purchased online. Should you wish to still purchase insurance, you may do so when making your cash payment only at the TripleStar location.
Can I pay for part of my ticket using CashPay?
No, all booking payments using the CashPay option have to be made in full.
Can I pay for group bookings through CashPay?
For bookings up to a maximum of 9 (nine) passengers you may pay using CashPay. For specific group bookings, please call the group bookings desk on +63 6808 4437.
What if I need to change or cancel my booking after making a CashPay payment?
You can either change your booking online or contact our call centre. Please make sure all changes for your booking are confirmed and completed 4 (four) hours before your flight departs.
Can I pay for Tiger Australia or Tiger Singapore flights through CashPay?
Payment through CashPay is limited to flights originating from the Philippines only, whether operated by Tiger Airways Singapore (TR-designated) or SEAIR (DG-designated).
When is the latest I can book and pay for my flight using CashPay?
At this time, we are only able to offer CashPay up to 2 (two) full days before the scheduled flight departure date. For example, if the flight you have selected is leaving on a Tuesday afternoon, the latest day that CashPay is offered is two day's before. That is, on Sunday.